Return & Refund Policy

We want you happy with your order. Here’s how we handle problems.

What’s Returnable

We accept returns within 7 days of delivery for:

Damaged items (broken, leaking, or otherwise unusable on arrival)
Wrong items (we shipped you something different from what you ordered)
Defective products (manufacturing defect, not normal wear)

What’s NOT Returnable

Items returned in non-original condition (used, written-with, opened beyond inspection)
Items returned after 7 days from delivery
Custom-cut or special-order items
Change-of-mind returns — please order carefully

How to Return

Email us at officestationeryb@gmail.com within 7 days with your order number and photos of the damaged/wrong item
We’ll respond within 1 business day with return instructions
Ship the item back (we’ll cover return shipping if the issue is our fault)
Once we receive and verify the return, we issue a refund or replacement

Refund Method

Refunds are processed to the original payment method:

Cash on delivery orders — refunded via bKash or bank transfer (we’ll ask for your preference)
bKash / Nagad — refunded to the same number
Bank transfer — refunded to the same account

Refunds typically take 3–5 business days to reflect after we confirm the return.

Replacement Option

If you’d prefer a replacement instead of a refund, just say so when you email us. Replacements ship within 1–2 business days at no charge if the issue was on our end.